AgentforceIntermediatetopicsclassificationdrift
Debug topic classification drift after product rename marketing campaign
Real World Scenario
Product rebranded from "CloudSync" to "DataFlow"; agent misroutes 30% of inquiries to legacy topic with outdated actions.
Expected Answer
• Synonym map and utterance examples updated in topic training
• Redirect legacy topic to new with deprecation banner in admin
• Monitor misroute rate via confusion matrix on sample logs
• Temporary boost retrieval for new product FAQ articles
• Communicate rename in system prompt with effective date
• Sunset legacy actions returning helpful redirect message
• Coordinate with marketing on customer language research
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Direct answer: Synonym map and utterance examples updated in topic training Also consider: Redirect legacy topic to new with deprecation banner in admin In practice: Monitor misroute rate via confusion matrix on sample logs Balance speed of delivery with maintainability.
Architect Perspective
Marketing renames are agent incidents — include agent topic updates in launch checklist.