Salesforce ArchitectureArchitect (Hardest)enterprise-architecturecapability-mapstrategy
Architect business capability map linking Salesforce features to enterprise functions
Real World Scenario
EA team requires business capability map showing Salesforce scope vs SAP ServiceNow overlap for investment planning.
Expected Answer
• Capability map L1 L2: customer engagement sales service marketing
• Salesforce owns front-office engagement not ERP finance
• Overlap zones explicit: CPQ vs SAP pricing ownership
• Heat map maturity current target investment priority
• Link capabilities to Salesforce clouds licenses roadmap
• Avoid capability duplication two systems same function
• Annual refresh capability map with business strategy
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Main difference: use case and scale. Capability map L1 L2: customer engagement sales service marketing. Salesforce owns front-office engagement not ERP finance. Pick based on your integration pattern and team capability. Capability map prevents Salesforce scope creep into ERP finance without decision. Document the decision in an ADR and align with enterprise standards.
Architect Perspective
Capability map prevents Salesforce scope creep into ERP finance without decision.