Financial Services CloudIntermediateperson-accountbusinessmodel
Handle FSC Person Accounts vs Business Accounts model
Real World Scenario
Firm serves individual investors and small business retirement plans requiring different record types and workflows.
Expected Answer
• Person Account for retail individual clients B2C
• Business Account with ACR for plan sponsors and business banking
• Record types drive page layouts Action Plans and validation
• Financial Account roles differ individual vs plan participant sponsor
• Reporting segments retail vs institutional separate pipelines
• Integration maps custodian account type to correct Salesforce model
• Test automation both models in regression suite
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Direct answer: Person Account for retail individual clients B2C Also consider: Business Account with ACR for plan sponsors and business banking In practice: Record types drive page layouts Action Plans and validation Balance speed of delivery with maintainability.
Architect Perspective
Person vs Business is foundational FSC fork—wrong model migration costly; decide per client segment.