Salesforce Decode
Salesforcedecode
Back to questions
Headless 360Advancedagentforcemobile-sdkapinative-apps

Initialize Agentforce mobile SDK sessions from native iOS and Android apps

Real World Scenario

Retail mobile app embeds Agentforce for in-app support. Sessions drop on app backgrounding and authenticated shoppers lose order context when SDK reinitializes.

Expected Answer

• Use Agentforce mobile SDK session APIs with persistent device ID and shopper auth token linkage • Pass CRM or Commerce customer ID in session bootstrap after app authentication completes • Restore session context from local secure storage on app resume within SDK session TTL • Handle push notification deep links reopening agent with pre-filled order intent topic • Implement graceful session expiry UX prompting re-auth without losing transcript access policy • Monitor SDK init failures, session duration, and containment on mobile separately from web • Coordinate SDK version upgrades with minimum app version force upgrade strategy

Follow-Up Questions & Answers

Click to expand — each follow-up includes a direct, interview-ready answer

Main difference: use case and scale. Use Agentforce mobile SDK session APIs with persistent device ID and shopper auth token linkage. Pass CRM or Commerce customer ID in session bootstrap after app authentication completes. Pick based on your integration pattern and team capability. Mobile agent sessions are stateful client engineering—SDK init is not fire-and-forget on every screen navigation. Optimize for scale and operational observability.

Architect Perspective

Mobile agent sessions are stateful client engineering—SDK init is not fire-and-forget on every screen navigation.