OmniStudioBeginnertroubleshootingflexcard
What troubleshooting steps apply when a FlexCard shows no data?
Real World Scenario
Agent console FlexCard is blank after release. You list first checks for a junior.
Expected Answer
• Verify context Id passed to card—AccountId or CaseId must match DataRaptor filter
• Preview DataRaptor in designer with same Id
• Check Integration Procedure wired in card data source completed without error
• Confirm active version of FlexCard and dependencies deployed to org
• Review user FLS—DataRaptor respects field access like queries
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
OmniStudio caching may show old empty response. Clear cache in preview or disable cache temporarily while debugging.
Architect Perspective
Blank card checklist: context Id → DR preview → permissions. Same order every time.